Cisco Support Website Sucks
Another infamous complaint just like my amazingly famous Hughesnet f*cking sucks post, I had to add a strong complaint about the horribly redone Cisco Support Website. Web design these days can be done in such amazing yet simple layouts, that completely make sense to the end user (you). Instead the wise uber geeks at Cisco decided to ignore standard protocols and practices in HCI (Human computer interaction degree) and/or Software ergonomics and instead came up with the absolutely irritating-to-navigate web space they now have.
I stumbled upon this bloated, over explained, loophole of a web space by simply attempting (and eventually did) upgrading firmware for a WAP. After several failed attempts I had to turn off my common sense and re-apply my method. To say the least, what should have taken a whole 1-2 minutes turned into an aggravating 25 minute endeavor.
I want to download software for: WAP4400N <enter>
Your search provided two results:
A: Linksys wireless G/N router
B. Linksys Wireless N Access Points
ummm was I not exact enough with the damn MODEL NUMBER? - So I click the link ” B. Linksys Wireless N Access Points”
Would you like support for Linksys Wireless N Access Points?
(*&@(*&#$ did I not click the effen link for support? Why are you re-confirming what I ALREADY confirmed??????
utter frustration ensues…
Just a suggestion for any possible employee that may stumble across this blog… wouldn’t it make sense to just embed a link within the administrative settings panel to direct the common end user directly to the firmware update page within the Cisco website?
Anyone have a similar experience with the Cisco website? Comments Below.
So Cisco responded in a comment below amazingly fast, then afterwards completely dropped the ball and never followed up.