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Why HughesNet Sucks

Why HughesNet Sucks

If you watch TV and actually see the commercials, you might have seen commercials for Hughesnet Satellite internet pop up every now and then. The main target is for people that live in rural areas, or fiber deadzones. Within the last few years, amazingly even in the middle of Los Angeles, San Diego, and Orange County, I have had several clients be in a fiber deadzone, where the only option for high speed internet (aside from a 30 day wait for a T1) is either Microwave wireless (Skyriver, OSWI etc), or Satellite internet.

Recently a client of mine went forward with Hughesnet, against my employees strong recommendation to not. The commercial does a real slick play on words, dancing around the mysterious FAP (Fair Access Policy). Of course it is a commercial, and it’s meant to sell consumers, but such a huge company should not falsely advertise and lure clients into long contracts with early termination penalties.

The real reason HughesNet really sucks the fat chubby is because of their FAP (Fair Access Policy in case you failed to remember). It’s hard to even find any information on the HughesNet website, obviously hidden for devious reasons. Here’s the skinny.

Your heavily restricted on your upload and download (DAILY) limit, once your pass this limit, which my client did within 30 minutes, your speed is reduced to dial up speeds. Yes I typed that correctly fucking dial up folks, that’s just pathetic. “But Mr.David, my grandma doesn’t download games and software, she just checks emails and goes shopping online“. Yes yes I understand however keep in mind that if you sent grams a link to a 5 min Youtube video, and she watches it, that equates as “downloading”, a 5 min youtube video in standard (.flv) format is about 4-9 megabytes. The video banners that automatically pop up all over the web, are also considered “downloading”. Hell a .PNG signature card in an email is considered an “upload” and “download”. We live in a world that caters and is shoving broadband widgets every corner of the web you turn (and it’s not always a bad thing), and yet HughesNet does not adhere to this world. Below is an excerpt of their FAP:

To ensure fair Internet access for all HughesNet™ subscribers, HUGHES® maintains a Fair Access Policy (FAP). This policy establishes an equitable balance in Internet access for HughesNet subscribers. Hughes assigns a download threshold to each service plan that limits the amount of data that may be downloaded during a typical day. A small percentage of subscribers who exceed this limit will experience a temporary reduction of speed.
Explanation:
The Fair Access Policy is straightforward. Based on an analysis of customer usage data, Hughes has established a download threshold for each of the HughesNet service plans that is well above the typical usage rates. Subscribers who exceed that threshold will experience reduced download speeds for approximately 24 hours.
During this recovery period, the HughesNet service may still be used, but speeds will be slower. Web browsing, for example, will be significantly slower than subscribers’ normal browsing experience. Subscribers will return to normal download speeds after the recovery period as long as they minimize their bandwidth-intensive activities. If they continue these activities during this recovery period, reduced download speeds may continue beyond 24 hours.
newfap.jpg
Ok so you might be one of the few idiots (no really if you agree with the FAP you are an idiot), your argument might be “But Mr.David, I don’t even watch Youtube videos, and nobody emails my sorry ass, I just browse porn my AOL favorites and read the news“.  I would reply first, your an major idiot for using AOL still, secondly if your using any version of Microsoft Windows, and yes even a Mac OS, there are these handy things called UPDATES, along with 90% of software updates that come frequently. A single update could easily set you over your limit. If you are using a Linux distro, well hell you actually might be in luck here….nope, your not, I just wanted to get you excited then burst your bubble.  VPN? nope, scratch that idea. Webex conference? Forget about it.
I can understand that if you live in a log cabin in the mountains, HughesNet might be your only choice, and when your options are THAT limited, the sure HughesNet will serve it’s purpose and connect you to the outside world….but only in very limited moderation.
Are you a HughesNet user? Have you been a previous customer of HughesNet service? Let us know what you think in the comment section beeelooow.
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124 Comments

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  1. Andrew says
    June 12, 2014, 1:10 am

    Well I am the one that lives in the middle of nowhere. And this was my only choice and I was looking for why I can’t even bring up Google, and found this. I must have exceeded the limit. I used to live where we had cable and this is definetly an experience. Worst internet ever. No choice tho.

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  2. June 9, 2014, 3:38 am

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  3. TheJournier says
    June 4, 2014, 6:02 pm

    Hughesnet, it sucks ass. I seriously wouldn’t recomend hughesnet unless there’s absolutely nothing out there besides dial-up. If you live alone…. go with dial-up, you can at least play some games with dial up (as I find dial-up had far better ping, and packet retention) than good ol’ hughesnet.

    Hughesnet is just F’n terrible. You can hardly use skype for calling, skype lags, not to mention the FAP which I heard has taken a turn for the worse with Gen 4.

    I would try Excede, but I’m afraid it’s more of the same, 24 month contract… iffy service (but at least they have an “unmonitored” persiod between like 12am-5am). Satellite is the worlds worst internet, if you can avoid it, don’t get it.

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  4. Cindi says
    May 18, 2014, 8:18 am

    OMFG someone finally understands!!! Hughesnet is terrible. My fucking phone is faster than it even when I haven’t reached my FAP limit. And supposedly, after 2am speeds are fast again…. This is bullshit. I pray every day that cable is run where we can get access in my “rural” area which is barely a mile from the city limits. Also, I would totally be up for banding together and suing the fuck out of the hughesnet pricks

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  5. March 9, 2014, 8:23 pm

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  6. March 6, 2014, 8:26 pm

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  7. February 28, 2014, 12:23 am

    The fair access policy is unfair. HughesNet is a piece of shit scam. Everyone with hughesnet should band together for a class action law suit. In May my year is up. I’m dumping this shithole service.

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  8. Tayylor says
    February 26, 2014, 2:38 am

    I meant step on.

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  9. Tayylor says
    February 26, 2014, 2:37 am

    Hughesnet! Their motto should be ” we are sorry as fuck” I believe they are the worlds worst internet company on this whole planet. I agree with all the comments made about them on this site. They are a piece of shit. They aren’t worth the dog shit I walk on in my back yard .

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  10. scott says
    February 21, 2014, 3:00 am

    hughsnet is the worst internet .waste or money .like having dial up when times up wont sign up again

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  11. John says
    February 6, 2014, 12:29 am

    Hughes Net is the worst internet service I have ever used, and the most expensive. We do live in the NC mountains, so our choices were limited, but I’m telling you, use anything before signing a contract with Hughes net, even carrier pidgeons. Dial up is faster than this horrible companies product. I’ve not seen a company so unconcerned with the mistreatment of good customers since AOL. Is there a legal way of getting out of a contract with this crooked company. They lied to us when they were signing us up. We asked about the FAP, and they said that most customers don’t even notice when they are slowed down. What BS! Back in the day, I had dial up that cost $9 a month that was more reliable than Hughes Net, who we pay $50 a month, with another year on the contract. I can’t wait to rip that ugly dish off my roof. I don’t know who we will go to, but we will never use Hughes Net again.

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  12. MasterOfOMGx says
    October 30, 2013, 2:27 am

    Suck does not come close to describing Hughes Net satellite Internet. I demand mo to mo service and they said yes….NOPE now it is a 24 month contract. I was suppose to be able to buy extra download ….NOPE not available. Supposedly there is a Token buy to get extra download….NOPE doesn’t work. Was suppose to be based on a daily download allotment and what you didn’t use allocated to the next day …….ANOTHER NOPE it all of a sudden became a monthly amount that usually runs out 20 days into the month. Now all of a sudden I cannot play my favorite virtual game …..I think there are so many signed into the system that each user speed gets cut way back…….so I spend half my time rebooting the damn Modem only to have it stop working in a short period of time.

    Went to tech service (which btw is in the Phillapines) and now my Desk Top will not even find the Modem. Says no service available to connect to .

    Hughes should be NOPE.NET better yet DOPE.NET it is a complete farce or at the least a great scam that needs to be reviewed for its crappy internet by the FCC. What they are doing cannot be legal. Big bait and switch from the get go.

    Guess that is the answer ………run …..go ……to another service ….. don’t look back …..don’t try to pass go……..what they are good at is taking your money and giving you a very inferior product

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  13. Sparky says
    October 14, 2013, 10:01 am

    I hate fuckin hugenuts *Cough* I mean err… Hughesnet. Fuckin shit rips me off, and I am about to terminate the Damned thing prematurely because if I give them 600$ now, I dont have to fork over 2000 over the Next 2 years. Stupid cocksuckers. I bout had it with those sonsabitches. AND WHAT THE FUCK is UP with that damned FAP policy. why the fuck is there a limit? if the company is that damned poor they need to shut the shit down, especially if the limit everything because they only got like 1 or 2 satellites, dumb bastards.

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  14. Steve says
    September 27, 2013, 10:47 pm

    Be careful before signing up with Hughesnet. They clocked my bandwidth usage at 2.8 times my actual usage. When I called to complain, they first blamed my wireless router for eating 1/2 Gbit/day. Yes… 500M/day! Then we ran a test and the system was clocking usage even when no devices were connected to their modem. They offered a small amount of money back but they maybe charging everyone based on false usage reporting.
    Do not sign up for this service unless you absolutely must and then get a usage meter on your line.
    I will be alerting the PUC and better business bureaus to this practice.

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  15. Aaron says
    September 20, 2013, 10:49 am

    I been with hughesnet for i dont know HOW long, less than a year i can say that much, and UP FRONT on a desk, they told me “We will supply you with a modem, router, dish, and high speed unlimited internet, for 70 dollars a month.”….mmmm yeah you can tell where this is going. Now before i say anything else, i want to admit that the ONLY reason i’m with them is because i can’t find any good internet service, they are either limited to high hell, dial-up, or are affiliated with AT&T or Cox. I REALLY WANT COX BACK! they were amazing, i mean listen to the stuff i did with them!

    - Black Ops 2 Zombie Gaming on my ps3
    - DotA 2 on my PC
    - watch videos on youtube
    - chat with friends on skype 24/7 in calls
    - go on netflix with my ps3

    and this was what my uncle did

    - go on netflix with his pc
    - go on amazon
    - listen to elvis on youtube
    - write short stories

    AND ALL THIS WOULD BE DONE IN A SINGLE DAY, SOME DONE AT THE SAME TIME AS WITH OTHERS! the only reason we left them was because they kept promising “you get internet, phone, and cable bundled together for 75 dollars a month” which we thought was a miracle! but nope they kept shooting us up a lot until we got to 300 dollars. so we said screw it and we still owe them, which i HOPE if i can get a job i can pay them off and me and my uncle can go back to them and they can just give us internet only, maybe if they would be nice and tell us the price of cable and internet only bundle because my uncle is getting the phone for so cheap since he is on disability. BUT ANYWAYS!

    HughesNet made false promises and gave a false advertisement to “lure” (for the lack of a better word) people in. Infact the guy who installed all this stuff didnt even give me a router, only a modem, and he said, and i repeat word for word, “Okay, since i’m here, I can tell you this. Take this back, don’t get hughesnet, go BACK with whatever you previously were with and get RID of hughesnet because they are making me sign you a contract saying basically that if you are with them for over a month, you have to pay to cancel and it is A LOT of money. Please take this back.” and me and my uncle replied that we would if we could but we are in DIRE need of internet because that is how me and him are getting a lot of our stuff done, and it’s a way for my uncle to get back into making his novels and stories again so he may be able to get back into re writing Outer Darkness again and getting money off of it.

    In short? hughestnet made my brothers kid cry at how slow it was and how he couldn’t watch his favorite “Thomas the Tank Engine” on youtube.

    Yeah, funny right? an ISP made a little kid cry…HAH!

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  16. Cathy says
    September 9, 2013, 11:06 pm

    I just want to say that after several long years with Hughesnet I had the joyous experience of telling them just how I felt about their sh!tty service and how there was absolutely nothing they could do to keep me as a customer. When you get rid of them I highly recommend taking any and all surveys they might send to you. It’s so satisfying!

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  17. vter says
    July 19, 2013, 10:00 pm

    Not that we all need one more post dissing Hughes Net, but yeah it SUCKS. Thinking about going back to dial up. HugesNet always craps out right when I’m in the middle of something, and just forget it if it rains or is cloudy. Ugh.

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  18. Niles. M says
    June 8, 2013, 11:37 pm

    You cant do shit with shits net, but honestly i think people would be better off with a dial up connection then this shit

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  19. Brett says
    June 7, 2013, 11:04 pm

    Okay so I’ve been using Hughs Net for a total of seven months now, and everything that Mr. David says, is correct. Unfortunately I was sold a bill of goods by a third-party contractor, and I’m stuck with this system for the next 17 months. After speaking with three different technical support people in India, they connected me with Mark in Brownsville, Texas at the “Account Management Team”. The reason they connected me with Mark was because they were going to be unable to correct my problem. They said that Mark would be able to do something with my contract to mitigate the circumstances. After explaining to Mark that I had already in Duard seven months of really, really bad service, He offered no help whatsoever, and could not modify my contract. He said it was against the company’s policy. Hughs Net policy. What he did offer me was an upgraded service if I was willing to enter into a new 24 month contract. I asked what would happen if the new upgrade did not solve my problem. He simply told me I’d be stuck with the new contract. I asked him if he didn’t think that was a little unethical, but he said it’s just company policy. I said well, that’s not a law, it’s a policy. Someone can modify that policy. He simply replied, “No sir no one can help you.” When I asked him if he thought that was just a little but ethical, he said, “it’s our policy.” No shit? Mark at Hughes Net in Brownsville,Texas was as useless as the company for which he works – fitting. I live in an area in Montana that has no offerings of cable, So my options are very limited. I think I’m going to call Verizon Wireless and ask them about building a cell tower on my property. I’d rather deal with Verizon Wireless in a day then deal with Hughs Net. Hughs Net sucks, in short. Just about any other Internet provider is better. Dial-up is not worse.

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  20. Resa says
    May 17, 2013, 1:55 am

    I have Hughes Net through Dish Satellite…(Dish bought out Hughes net about a year 1/2 ago according to what the Dish techs have said) I told these people that I am disabled and spend a HUGE amount of time online. I was TOLD that I could get 30 GB a month…for $80.00…and that would do me just fine. I would have NO PROBLEMS with having enough internet usage. WRONG! What they fail to tell you is that you will ONLY have 15 GB during the day and 15 GB during “down time”….2 am til 11 am. And those 15 daytime GB’s ….., it’s not as much as what you might think….if you watch a few movies…better make sure they are not HD….you MIGHT get to watch 3 – 4…maybe 5 AT BEST….over a 30 day period. And THAT doesn’t include emails, web searches, youtube vids, and absolutely NO gaming! LAG is off the charts. HANDS DOWN IT”S THE WORST INTERNET “SERVICE” I’VE EVER HAD!!!! At least with dial-up you KNOW what you’re getting. I live in the country but I’m seriously thinking of moving just because of this. My luck, they would then put cable out here!

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  21. Cathy says
    May 2, 2013, 6:33 pm

    The only reason I can give for going w/ Hughesnet, or Wildblue Satellite is b/c there are no other internet server options where you/I live. So we are stuck w/ it. Then I can’t even load the service pack to make it possible for me to download vids to my computer. I want to do this so that I can play vids w/o using bandwidth. Now I can’t even download and open this pack b/c I get the error msg that says that Hughesnet Download Manager is not found on my computer! Any suggestions for a stuck, trapped, 80 bucks a mo poorer, sad, Hughesnet user? Their tech support was no help. They only read off the internet which I could do! Grrrrr. Soon we will have high speed when our library is done. Praying and believing in Podunksville.

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  22. April 12, 2013, 6:59 am

    I have been a hughesnet customer for about 7 years. I liked it for a while up until a year ago when things started getting out of hand. I work online… and I expected hughesnet to be very kind with me… but no. First off their customer support cannot speak at all. They say things I barley understand at all when I agree with something that I “THINK” they said it turns out to be something VERY different then what I wanted to agree with. So there is one part of the scam is the indian customer support.
    I work on an IMVU website and before GEN4 came out I couldn’t log on unless I had the turbo page off. The turbo page is needed to boost up the internet speed. Since I started HAVING to do this it seems to suck up MORE bandwidth then I use. I have 1GB of bandwidth but only get 4 hundred and some to refill per day. So I’ve asked them from time to time to time to fix this problem and over the dozens of times I asked them they still refused to help me and be the “Loyal” customer support they said they’ll be. So now I’m using 1GB of bandwidth or so a day… just doing what I normally do that use to only use 200MB a day.

    Now what REALLY pisses me off to high hell is this damn GEN4?! I HAVE TO PAY TO F***ING UPGRADE THE DAMN SATELLITE WHEN IT’S THEIR FAULT THEIR SERVICE IS SH*T?!
    So the service is crap and they admit it’s crap and they tell me I have to pay an extra 99 to get this crap upgraded to GEN4 and the way GEN4 looks is MORE to be a scam then the original plan I have! It f****ing costs LESS for me in gas to go to the damn coffee shop every day just to do my work which has FREE wi-fi and like seriously 1MBPS download speed and unlimited download speed then it is to f***ing pay for this damn useless service! I’m PAYING FOR AIR HERE PEOPLE! These people piss ne off and I’m done with them they are useless pathetic bastards that do nothing but rip you off every corner you turn.

    I refuse to pay for the new GEN4 upgrade and have a new 4 year contract because this f**cked up satellite THEY need to fix for me for FREE not me paying for their goddamn mistakes! THESE PEOPLE SUCK TO HIGH HELL!!!

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  23. Sergio says
    March 23, 2013, 2:03 am

    Hughes.Net is one of the worst Internets I have ever used besides dial-up…
    * 400 MB Limit per day
    * Up to 15 seconds to load even the most simplest sites
    * Lag on online multiplayer games (3 second lag, or even worse)
    * 80 BUCKS FOR A LIMIT

    Why would you EVER want to pay 80 bucks for a damn limit? Comcast is unlimited, starts 20 bucks for 6 months then bumps up to 50-60, but that is still reasonable. -sigh- then Hughes.net has the nerve to post commercials about “you can do this, you can do that” when EVERY OTHER INTERNET PROVIDES THE SAME DAMN THING. Sadly I have to deal with this internet because of my current location (thank GOD I am moving soon). I can honestly rate this internet service a “Barely better than dialup”.

    AVOID GETTING THIS PIECE OF CRAP.

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  24. Dan says
    March 1, 2013, 12:02 am

    Rural living, peace, quiet and shat hughsnet internet. I said to the Pakistani customer service guy that I was having fond memories of dial-up. The only people you should recommend getting hughsnet would be a mother in-law or boss you don’t like. You definitely live and learn, I just wish I would have read reviews first.

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  25. Jed says
    February 22, 2013, 12:59 am

    They also give you a handy little usage meter at the bottom of your desktop which lies to you about how much data you have left for your monthly allowance. If you go by what this says you will quickly exceed your monthly limit and be forced to buy more data. If you don’t trust it, you have to go all the way onto their site and login ,which takes fucking forever thanks to their shitty internet (I’m fairly convinced it takes a significant amount of data as well as part of some sick catch 22). Once on your account, they will provide you with the correct information regarding your monthly data limit, which will be much lower than what you are shown on your toolbar (this is called fraud, by the way), however, if you want to look at exactly when you’re using the data to help regulate your usage, then you must use the convenient calender/ hourly graph they give you. This will, if you have the same problems as me, not show anything at all for any date. It also probably consumes data fiercely whenever you load a day to analyze it. Can’t watch videos, can’t play games, can’t go on any website because they all have a shitload of ads which all consume your data. Basically can’t do shit ever.

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  26. Jessie says
    February 20, 2013, 4:53 am

    Hughes net is awful! I lived on a mountain with hug(e)hes (piece of crap) net as my only option, it’s terrible. I tested my speed on 3 different nights and clocked in at 0.07mpbs, 0.05 mbps and 0.08 mbps (yes I did mean to put the extra zeros in those numbers!). It was so slow ALL THE TIME and I dreaded having to look up anything. I never watched videos or played games, I set my homepage to google to use less of my download limit and it was still painfully slower than dial up. We just moved and finally ordered REAL internet and now I’ve got consistent speeds of 15-17 mbps, no it’s not the fastest internet to some people but this it’s heaven for me coming from hug(e)hes (piece of crap) net!

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  27. jim says
    February 15, 2013, 2:35 am

    All of the above…….dito

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  28. Billy says
    February 14, 2013, 1:22 am

    We’ve been dealing with HughesNet for quite a while now and it’s just awful. We don’t have many options where we’re living right now. It was this crap or dialup…so I thought it would be better since it was so much more expensive…boy was I wrong… We have two desktop computers here and two laptops, all with Windows. We left on auto updates in the past so we wouldn’t have to worry about checking for updates all that often, maybe a few times a month for the optional things. Since we’ve been using HughesNet, we’ve turned off auto updates and only update them if one of us happens to be up between 2 and 7am so we don’t cut into our daily limit. It’s the same for the xbox 360 as well. If there’s an update to the device or a game, we usually only do them after 2am unless it’s very small. As far as internet browsing in concerned, we have two people that are online college students, so you can imagine how much gets used up daily just from having to be online for classes and uploading/downloading work. Forget trying to do anything on YouTube or opening any video through a site…taking 20 minutes or more just to open a three minute video is crazy…sometimes two or three times longer if the limit has been reached. Trying to use social networking sites is a chore as well, especially with all the different pictures people post, adds that pop up constantly, and just trying to chat with people. I went through HughesNet and did a test to see what my download and upload speeds were, which looked alright there; 450kbs download and 230kbs upload. I knew that was crap of course, so I used speedtest.net to check and see if there would be a big difference in the numbers. The difference was quite interesting… It went from 450 download speed all the way down to 18 kbs…WTF! I can get a faster connection than this using dialup! The upload speed went from 230 down to 10kbs… I used another site and got nearly identical numbers…I can’t remember what that one was though. I know speedtest works, I’ve used it in the past with T1, dialup, and cable connections. Why such a huge difference? I don’t get it…unless what they’re giving me number wise is what I should be getting instead of what I’m really getting… Oh, and if anyone does any online gaming (including fb apps…like the popular farmville things and such), just forget it. I’ve tried using fb apps as well and it usually takes them 5 to 8 minutes or so just to load…then a few more minutes to recognize when you’ve clicked on something… Thankfully, the area I’m living in is getting cable connections in a few months, so myself and the roomies won’t have to deal with them for much longer. I’ll have to deal with the early termination fee…which is really high for such a crappy service. I suppose that’s why it’s so high though, otherwise they’d go out of business. I’m in the process of writing the BBB about them and have contacted the state rep as well. I’m hoping I can at least get out of the termination fee this way.

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  29. charliebear says
    February 10, 2013, 6:11 am

    HUGHES NET IS SORRY,SORRY ,SORRY ,IN FACT THIS OUTFIT IS DAMN SORRY.THEY ARE WORTHLESS,WORTHLESS,WORTHLESS IN FACT THEY ARE DAMN WORTHLESS.AFTER ABOUT TWENTY MINUTES ONLINE MY LINK GET BROKEN EVERY TIME.AND NONE OF THERE ENGLISH MAJOR,S SEEM TO UNDERSTAND ENGLISH.THIS IS ABOUT THE MOST AWFUL COMPANY SINCE GENERAL MOTORS,AND THE GOUVERMENT.MY DAMN COWS HAVE MORE COMMON SENSE THAN THEASE RIP OFF ASS CLOWNS.

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  30. Liam says
    February 10, 2013, 1:30 am

    This is GODAWFUL shit. Can’t do anything, if you are a gamer, avoid this, if you are a video watcher, avoid this, if you are a internet user, STILL avoid this. I try to connect to xbox live, takes me 5 minutes to connect, then get disconnected in 8-10 minutes. If you watch 3 average videos (2-6 min) you have stepped over your limit and you are stuck at even worse dial-up speeds. Not even joking, its about 3-5 kbps!!!!!!!!!!!!!!!!!!!!!!! 5 times slower than the worse dial-up! The modem will lock up on you at the unlimited time 3-4 days a week, making you pay the outrageous price of $5 to refill half of your download allowance. Thank god in 2 fucking days I can tell hughesnet to take a flying leap and get their shit off the roof before I get to it with a 12 gauge Mossberg shotgun and create some trash, because that is what their service is. I am so happy that we now longer will use this. I can’t wait to tell them NO to their service and go with DSL. REMEMBER: STAY AWAY FROM ANY SATELLITE INTERNET PROVIDER, THEY ALL USE THE SAME THING, EMPTY PROMISES AND WILL MAKE YOU BEND OVER AND TAKE IT UP IN THE ASS!!! All SAT internet providers use the FAP or download limit.

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  31. Phil Perri says
    February 4, 2013, 12:38 am

    HughesNet is a piece of crap, and their Gen4 service is worse than their previous incarnation. They give you half truths about their new service and then you find you have to upgrade to keep from going over your down-load threshold. Don’t believe anything they tell you.

    Also, their customer service is anything but customer service. It’s a bunch of indians in a sweaty call center reading off scripts.

    Avoid HughesNet like the plague. I’m stuck with them for another 2-years and wish I never went with their new service. It sure as hell is not an “upgrade”.

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  32. Michael says
    February 1, 2013, 6:39 am

    Hughes net sucks!! As a matter of fact if you have some one that you totally despise or hate or maybe you were thinking of hiring a hit man to really get back at them !! This is what you do ,,sign them up on Hughes Net you could not cause them anymore pain then what there BS service can dish out to them!!! I would just like to add this was not written with any sarcasm this is the gods truth!!!!!!

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  33. Baras says
    January 25, 2013, 8:11 am

    The worst decision in my life was moving out into the middle of nowhere Arizona. Hughesnet can go suck ass for all I care. I’m moving and its all their dickheaded fault.

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  34. John says
    January 18, 2013, 4:53 am

    Avoid Hughesnet at all costs. I live in the middle of nowhere so I have no other option. I like to let my PS3 download demos during the “FAPfree” time (you know, because I can’t actually play my PS3). This would work except, their horrible modem always locks up for a few hours. Therefore, when I wake up, I see my downloads have resumed to consume all of my high speed time. A few days in a row of that and checking e-mail becomes impossible because the speed is so slow, it can no longer load a typical web page without timing out.

    NO ONE SHOULD GET HUGHESNET!!. I can not get dial-up internet due to the line quality being too low and the phone company not caring enough about one customer to fix it. Otherwise, I would go back to dial-up so I could get better speeds.

    I beg anyone who has the option to cancel their service. I want them to fade away so another company will have to provide access. One thing is for sure, whoever replaces them can not be worse.

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  35. Mad13 says
    January 7, 2013, 1:26 am

    do not buy the bs of hugh net it sucks bad might as well have daik up and with the band with bs you will be slower
    IT S BULL SHIT!!!

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  36. Rick says
    December 25, 2012, 3:18 am

    I had dial-up @40K. Verizon bought out local Mountain Tel. Service then was always out. Two miles down the road it was still 40k but my speed would drop as low as 300 Baud then disconnect. Junction box two miles down the road was discontinued in 1908, I kid you not and Verizon has a standing order not to upgrade. Fired one worker who tried on his own time. We were suppose to have Cable 8 years ago but Media Com keeps getting grants to study one problem after another. They get $1.5 million to study the problem each year because they applied to be the right-of-way operator. So WIld Blue offers us a Sat. Deal. Nothing is mentioned about data limits and I get no paperwork. Hughes shows up, subcontacting for Wild Blue, installs the dish where I tell him not to because the flimsy eve was coming out for a covered porch. He say it is temporary and he will be back to move it 2 ft. up. Two years nearly and it is still in the way. Now I have heard if you trip into the FAP your download speed goes to 128K. I only wish. Under the best of circumstances I get a two second 300K burst then I am running as low as 23K. My upload is 26K, actually faster. No amount of calls and complaints help. Everything tests at 100%. I spent hundreds of hours and hundreds of dollars on software and hardware upgrades to no avail. Then I find out that Hughes does this. If you are in an area where there is choice, you cruise at 400-600K in my area where dial-up is $10/mo I cruise at 19,200 or about 36K on the best of the days with 100% FAP allotment in the bank. So last evening a girl in Manila told me Hughes never guarantees any download rate. I noticed my speds dropped about the time Hughes started advertising 12MPS (still no gaurantee.) Meanwhile the new fiber back bone paid by tax dollars is going 96 miles into an Indian Reservation (Less than 400 people) but Rep. Kevin McCarthy took a $20,000 bribe from Media Com to kill the 52 mile extension into a community of about 30,000 so Media Com and Verizon will not have to repeat. Hughes is practicing the worst form of bait and switch. It promises a decent product for a fair price and then choose to make the product inferior to promote something more costly. Hughes, WIld Blue, Verizon and Media Com need to be on a Senate Hotseat. We pay far more and get far less than 3rd. world service and we footed the R&D bills.

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  37. Jaskaran says
    December 15, 2012, 12:19 am

    This shit sucks dick. Period. You cant do anything on the internet at all. I mean nothing at all

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  38. scott says
    November 8, 2012, 3:22 am

    im an Hughes net client i hate them going to get something better i play secondlife every thing was fine about 3 months ago when playing secondlife with hughes net now all of ah sudden im getting UDP packet loss an havening major issues with even getting the game to play but it allows me to play it at 12/1am an i never knew at the time they were limiting our net not even my mom knew they were till i called them an asked why i couldnt play my game they told me its cuz of there bandwidth on the game they may have upgraded it aswell HUGHES NET SUCKS ASS

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  39. Brita says
    October 31, 2012, 2:52 pm

    I just finished with Hughsnet and am so glad to be rid of them! Their advertised speeds are NOT what you actually get, thought their customer service folks will tell you they are. The say their tests are accounting for ‘satellite latency’, which I am pretty sure means ‘adjusting the speed upwards because our service sucks’.

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  40. jerry says
    October 6, 2012, 2:17 pm

    yes hughes net fucking sucks ass not only the token deal which they dont even tell you about till you sign up for the service but it doesnt run full speed all the time especially when everyone is on the internet! I used to have hughes when it first came out paid $400 for the equipment and there was no token deal then! I think it is a rip off for sure you could almost call it a scam for people that have to have sat. internet like me! Now in order to upgrade to the new sat. if your an existing subscriber they want you to pay $200 and get a $50 mail in rebate with that sat. you get 10gb regular service and 10gb between 1and 8am WTF i wish i could have cable but sorry ass comcast wont run it the rest of the way to my house its right down the street about 1/4 mile ive tried like 5 times they wont even call me back! so fuck hughes fuck comcast im stuck whatever sometimes id think its better to have dial up as slow as this shit is at times oh and for the fuck heads that think it might be my computer its not dickfaces my shit is fast have a fucking nice damn day!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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  41. brendan says
    October 6, 2012, 4:41 am

    I FUCKING HATE HUGHESSHIT you get 250 meg in 24 hours, durring the daytime really low download speeds(i suspect overloaded servers) and isnt the FAP bullshit cruel and unusual punishment???? you can play games…. if you can get used to the 1 second (actually 890 ms) ping and enjoy getting killed trying to click heal. also you cant understand the tech support and power cycling does nothing at all except waste time. at least now they stab your pocket and you can get “released” from the FAP.

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  42. Barbara L says
    August 21, 2012, 11:04 pm

    Anyone know if Exede service is any better? I’m stuck with sattellite because of where I live in the boonies of Big Island Hawaii!

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    • Kristen says
      October 12, 2012, 3:54 pm

      Barbara, yes Excede is much better. After 7.5 years of Hughesnet as my only option – and I run a high tech advertising business up in the mountains of VT requiring the ability to send tv spots in HD to stations all the time – Excede came into being. We’ve been on Excede now for 8 months. I am so happy, and here’s why. First of all, the pricing is better, because you are charged by how much data you use in a month’s time (not daily). So, if you are a heavy user on weekends, you don’t get slammed for a big day – it talllies by the month, which gives you way more flexibilty. I started with the middle rate at 15GB/month which cost about the same as Hughes “pro” at $90/month. We bump up against that every month, so I’m upgrading to the 25GB plan. But for regular folks, 7.5 GB/month for $50 is adequate. It is screaming fast compared to Hughesnet – download is 12MB/second on the better plan, and upload, well there’s no comparison. Hughes upload speed is not better than dial up whether you trip the FAP or not. IT SUCKS! W/Wildblue, you still get “free” data time after midnight for upgrading software, etc. If you use too much, first of all you get email notifications when you’ve hit 75% and !00% of your data allotment, so you can control it. Their usage meter is accurate and easy, and if you need more data, it’s very simple to add. You can then purchase more GB from 1-9GB for $9.99 each if you need it. Hughes makes you spend $10 just to get turned back on and if you use more than your 400MB the next day, you have to spend another $10 and so on. That’s ridiculous!!! Finally, the customer service at Wildblue is awesome by comparison. They are English speaking, smart and nice. They listen and address your issues specifically instead of making you go through rebooting your modem & router 100 times and never solving the problem (that is Hughes total CS policy). And no, I’m not a Wildblue rep or in any way affiliated with any satellite service. I’m just a person who lived in the Hughesnet hell for many years. I’m so grateful that we finally have another option. It will be another millennium before we ever see DSL, cable, FO or anything else where I live. Excede has seriously saved my sanity!

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  43. itscrappy4sure says
    August 9, 2012, 7:03 pm

    I have only had hughesnet for 2 days signed up for a 2 yr contract so i call and to my luck and good fortune I can get out of this mess for free before my 30 day trial is up…THANK GOD……at least according to Marcus in billing :) huge smiles to him :)

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  44. George says
    July 15, 2012, 6:45 am

    Omg I thought I was the only person here who wanted to destroy hughesnets reputation. Their costumer service is absolute ass, every time I ask y the Internet is down when the lights green they say unplug the router and plug it back in. That’s it nothing else and it still works like ass, my Internet barely works anymore and the fap light on the website is green, I know the difference between high speed and Hughesnet, I’m not expecting much from shitty satellite Internet but c’mon, they said the time it takes to download a song on dial up you could’ve downloaded a whole album by then with Hughesnet. What the fuck?! I’ve thrown numerouse objects at my tv every time that fuck damn annoying commercial comes on saying ‘o freaking Hughesnet kicks ass and it’s highspeed’ if the owner of Hughesnet is reading this then fuck you! And yes, I am mad.

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  45. richmondr says
    May 12, 2012, 2:15 pm

    its faster than dial-up yes but not by much, and they say you can download as much as you want from 2am to 7am but the download allowance resets slowly the next day if at all. i have nothing against Indian people but they don’t even know what time zone i’m in. the customer service is lacking majorly. the signal goes out far more often than my satellite TV. the modems are quirky as hell. when you want to upgrade or downgrade your service you have to wait an hour or more without service and then you have to re-register the modem. i have no problem doing that but for someone that is not technically inclined it would be close to impossible. also i paid for my equipment but i was still forced to lock into a 2 year contract for the installation or else pay for it. if you live in the country without cable or DSL available, i would go with Hughes net again though or wild blue. although i’m moving to the city soon and i’m going to drop Hughes net faster than the u.s. dropped bush.

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  46. Jack Belcher says
    January 11, 2012, 5:14 pm

    I originally got the satellite setup when it was direcway in 2002 and it was great. Then it was sold to hughesnet. Since then it totally sucks ass. I live in the hills of WV and nothing else is available except dialup. A lot of you mention cellphones. Also not available here. Hughes is better (barely) than dial up which is my ONLY other option. They recently added 50mb to the download limit and are in the process of letting your unused bandwith roll over (but only up to one day) so still sucks. Had to cancel netflix because I could only use it between 2 am and 7am. Totally agree with all of you who hate hughesnet but see no choice other than moving.

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  47. Jon Gosche says
    December 31, 2011, 5:36 pm

    Yes Hughesnet sucks. I am in rural Idaho Mountains. You think it is bad, I have to use gotomypc to work on a remote computer. That really compounds the problem. I am looking into T-1 but it looks like that is about $400 a month. They just have us by the throat

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  48. Calendula says
    December 28, 2011, 6:07 pm

    We live in the country, no dsl, no cable and no cell service at our house. My dialup connected at 33,600. I definitely hate the download limitation of HughesNet and wish that it was unlimited, but I have to say that the speed that I have on the internet now with Hughes Net is great. At least I can see pictures now even if I have to be careful of going over the limit. I would love dsl, but ATT told us they are not putting any lines in our area. Boo!!!

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  49. Me says
    December 10, 2011, 12:56 am

    I have hughesnet and it FUKEN SUCKS!! I live in a rural area and have no other option. Id rather have no internet then this shit. (PS: Im moving my house just so I can change my internet provider)

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  50. Nicci says
    December 8, 2011, 3:55 am

    I’m glad to see others feelt he same way I do. Hughesnet is a bad company. When I called to sign up not understanding anything about the internet. They asked me what I will be using it mostly for. I told them my kids will be using it for Youtube, F/B, Games, and movies. They did not tell me I wouldn’t be able to use those things w/out draining the threshold. Like I even knew what that meant. You can bet your ass I found out quick what all that crap about FAP and thresholds meant. FU HUGHESNET. My kids can’t even watch Youtube, which defeated the whold purpose of why I got the internet in the first place. I have none year left with them and then I am done and will continue to pass the word on that it sucks.

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    • Exempt says
      December 8, 2011, 5:31 am

      Yes hughesnet has bad ratings across the board, what’s even funnier is if you watch the commercial closely, the lady in the commercial actually downloads a “cd” worth of music, which under the FAP is slightly under your daily usage limit, pretty shady!

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  51. daisy says
    December 5, 2011, 8:51 pm

    I wish I had stumbled upon this before getting tangled up with hughes net but I was not inclined to do any research because I had heard all the big companies use Hughesnet even the goverment so how bad could it be? I have to say the most annoying thing about hughesnet is the non-english speaking phone reps that are a bit pushy and rude. and the failure to mention the FAP. after calling to complain about the speed they said I would need to upgrade my plan. I did but still was having problems called again only to be told I would have to upgrade yet again and then they finally mention the FAP. very frustrating since the only reason I even wanted internet was so I could video chat with my children that over 2,000 miles away. we will be terminating our service which I suspect will be a huge rude pain in the butt, I shall let you know how that all ends. my advice, DO NOT go with hughesnet

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    • Exempt says
      December 6, 2011, 6:30 am

      Hughesnet not being completely transparent about their FAP should fall under deceptive practices and I’m shocked that nobody has started a class action lawsuit against them. Regulating Internet speeds is ridiculous!

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    • Kate says
      April 4, 2012, 6:44 pm

      Almost two years ago, I filed a blistering report with the BBB on Hughesnet, complete with a laundry list of complaints that ranged from the FAP to their useless foreign tech support employees. I magically received an email and phone call from Corporate in Missouri! After I presented the facts along with my frustration, I was OUT of the contract for $100 (normal termination fee is $400!), which included my last month’s service. They sent me a box and a FedEx label, and viola! Gone!

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      • lynn says
        April 18, 2013, 2:30 am

        I read your post on Hughes Net. We are so displeased to say the least with Hughes Net and have been wanting to terminate service as well. Now my husband just lost his job and I can barely pay rent and food bills, and really do not need to pay for the useless service of Hughes Net. What types of things did you list against them with BBB?

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  52. Michael Pratt says
    December 2, 2011, 2:37 am

    This service is not only a joke but a serious ripoff of consumers. Having upgraded (paying more now), my speed never increased and the entire process rivals AOL in its initial dial-up speed Shame on this joke of a company that simply robs people of their hard earned income!!!!!

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    • Exempt says
      December 3, 2011, 12:58 am

      Yes I agree I think that Hughes net spends more on advertising their TV commercials than they do on upgrading their antiquated systems!

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  53. Angie says
    November 12, 2011, 8:15 pm

    I live in rural upstate New York. There isn’t any cell phone servie, there isn’t any fast telephone lines, and there isn’t any cable out here. For years, I had nothing put dial up. Then I invested into buying equiment for Wildblue. I CAN NOT stand Wildblue. Their Customer Care is terrible and so is their internet connections. The speeds for Wildblue always slowed to to a crawl in the early evenings. Then about a year ago, I switch to Hughesnet. Sure I’d rather have cable, but Hughesnet is so much better then Wildblue. I am thankful that I have them, otherwise I’d still be stuck with Wildblue.

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  54. Dianna says
    November 8, 2011, 7:26 pm

    Hughs net is a joke. Don’t waste your mone like we did. Get Verizon. They do not speak English and cannot communicate they are ignorant to say the least. They will beg you to keep thier service. I cancelled during the trial period and still was charged 400.

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  55. Bill says
    November 8, 2011, 5:42 am

    To say Hughes net sucks is a gross understatement. We moved to rural Texas from Indiana, where we had DSL service from a rural telephone coop. In almost 10 years never had a bit of trouble.

    I have a fairly weak 3G signal for my smart phone and still get better internet service with them. 4 hours to watch a 10 minute YouTube video. That is simply ridiculous. I thought the Feds were suppose to protect the public from scams and Hughes net is definitely a scam.

    They say they provide you with broadband. Overall I’d say the broadband is of a service level I would have expected back in 1995, not 2011!

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  56. Budro says
    October 12, 2011, 2:53 pm

    My complaint is not with the few MB per day or even the FAP I agreed to.
    Service worked well until recent months. Now, almost every day, like clockwork; from round 7pm to 10pm the connection slows to often sub-dail up speeds. I can’t take this anymore. Today I spent around $400 on cellular broadband equipment that I hope will give me enough signal for at least 1mbps. There is a trail period, so if it doesn’t work, all I will pay for is return shipping.
    Hughes has FAR oversold its subscription base and can not handle the bandwidth load during peak hours. Calling tec support is a joke, they will only talk about the damn blinking modem lights.

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    • Exempt says
      October 15, 2011, 10:52 pm

      The really unfortunate part is that we are nearing the EXACT same policies and restrictions with our mobile phones and wireless carriers, huge data restriction policies are being enforced. These conglomerates act as if bandwidth is a scarce resource, when in fact it’s extremely bountiful and available. Did you know in the Netherlands, it cost $7 (USD) a month for 100 mbps /(down) 25 mbps (up), with HD tv, and Voip phone service…. compared to our $120 for At&t’s comparable package. We are the country that invented internet and yet we have the slowest speeds and highest prices and overbearing restrictions.

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  57. Rural User says
    September 10, 2011, 3:31 pm

    I had hughesnet for two years, because it was my last and only option. The usage cap sucked and pings were outrageously high. I couldn’t game, netflix, or download anything during “normal” hours. Had to set up a DL manager for overnight hours. So in today’s world it is woefully under-powered. Don’t even get me started on the price you have to pay. I was at the top residential level to get 425MB a day.
    My family of 5 never went over doing their minimal use of online flash games, e-mail, the occasional you tube adventure, etc. I on the other hand pushed us over on several occasions. I had to constantly watch what I was doing and when. I work second shift and could get on after I got home and take advantage of the no download limit time of the early morning. Which helped, but how many people want to be up at two and three in the morning??
    However, even with all that said, anyone that says it’s like dial up hasn’t had dial up in a long,long time. Hughesnet made the net usable again for me. I could barely do e-mail with dial up and with ever more info being pushed on web sites I could barely surf. Now I could access the news, stay up to date on my podcasts(with cautious downloading), and do shopping on line. I could load pictures (such as interfacelift.com) in a couple of seconds instead of two minutes.
    So do I recommend it? Only as a last resort. Will I berate it for it’s shortcomings? Absolutely. I won’t however tell someone that has dial up that it will be the same experience. As a point of fact, during the times I could download larger files, I would get 100KB download speeds. Thus the problem. You can DL your daily limit in half an hour if you were at the 200MB level or in just over an hour at the 425MB level. So is it fast enough to make the net usable? Yes. Does it provide a high enough usage cap to “use” the internet? No.
    One other problem is if you get throttled it isn’t even dial up speed. It’s unusable, you either need to use a token to reset your daily limit (one free one a month or 10 bucks to buy one or like 18 bucks for three)or quit using the internet until you are reset.
    There is software available from hughesnet to monitor your usage and reset your daily allowance. If you do your due diligence you can make it work.

    All in all I had a love/hate relationship with them. Loved being able to get on the internet, hated all the restrictions I had to keep an eye on to use it.

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    • Bill says
      November 8, 2011, 5:50 am

      I agree that when it is working, it works good but as you say the cap is way to look. Been off the internet most of the day. Started downloading a video file of a tutorial on working with kydex. 10mb in 1 hour! Last week it took 4 hours to get a 20 minute YouTube video. That is completely ridiculous. No where worth the money for the short times it works as it is suppose to and that we are paying for.

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    • Rick says
      December 25, 2012, 3:38 am

      My neighbor three miles down the road runs never slower than 40K and usually around 46K at $9.99/mo and has unlimited up&downloads. His dial-up is faster than my Hughes Net after the two second burst. He has downloaded all sorts of movies and Videos I can only dreamof with Hughes Net. I also downloaded the Hughes Net Downloader that is supposed to take advantage of there unlimited download hours. Guess what, they say it is preprogrammed to start at 2am. It started at 11pm instead. I would have had to use my tokens because the one and only time I was restricted, my browser would not operate that slow. I was 7 minutes from the end of an old TV program when my system locked up. As it was every 6 seconds was followed by a 2 second pause. I cannot fine a movie or old TV program that the HN Downloader will record so I can watch the next evening.

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  58. G. Donatto says
    September 8, 2011, 10:13 pm

    100% True. Not only does the FAP blow but so does the rest of the service. 1/2 step above dial-up at BEST!

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  59. Adam says
    September 5, 2011, 2:38 am

    Oh yea, i forgot to mention that if you want to cancel your HughesNet service they actually have the nerve to make you send the modem and satellite back to them through the mail.

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    • Exempt says
      September 5, 2011, 2:44 am

      AND it’s not cheap to send it back either :/ !!

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  60. Adam says
    September 5, 2011, 2:36 am

    Ok, if you value your life and the time that you have been given do not sign up for HughesNet!! This service is AWFUL, anything you do online is painfully slow, so slow that I can’t even post my resume for a job. HughesNet is a piece of fu@#. I tried to talk my parents out of signing up but they didn’t listen, now they are suffering as well. I didn’t even mention the horrid customer service…or in some cases non-existent service.

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  61. HATEHUGHES says
    June 25, 2011, 4:57 am

    THEN THEY SAY 4 MORE $ 420MB AM I TO GET THE DUST OFF MY APPLE IIGS. ITS 2011 I NEED TERABYTES DAMN YOU HUGHESNET DAMN U THEY SHOULD SLEEP WITH 1 EYE OPEN!!!

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  62. HATEHUGHES says
    June 25, 2011, 4:51 am

    200MB A DAY HELL I CAN’T WATCH EVEN ONE TV SHOW A DAY THIS IS BACKWARD INTERNET! IT SUCKS!!! IT SUCKS!

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  63. Matt says
    May 21, 2011, 7:02 pm

    Somehow I signed up with Hughesnet without realizing the FAP was present. This piece of offal didn’t work worth a damn since Day 1. I live in rural Arkansas and this is all that was available besides dial-up and Wild Blue. The technician and the phillipinos I talked to on the phone failed to mention the FAP. I can watch a short video or two per day and then I’m done. The worst thing about hughes is the lying/misinformation about the FAP. Then when you call and complain, you talk to a bunch of foreigners who basically tell you to shove it.

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    • davidleach09 says
      May 23, 2011, 5:36 pm

      I love your email addy too funny! Yes I agree another horrible part of Hughesnet is the outsourced Indian phone reps, seriously impossible to understand and they basically are reading off a computer screen. Then after a horrible conversation they have the nerve to ask you, “So did I handle all of your problems and how would you rate our support?”

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  64. Brian says
    May 5, 2011, 5:21 am

    We live out of town a good distance and can’t get anything else. This is the 21st century… we should not be dependent on f’n cloud coverage for our technology to work. I am (or at least was) a hard core online gamer. I had to say bye bye to that when we signed up. If I can’t play online games or watch youtube vid’s regularly because of some duche bags, I will just go mad. I’m about ready to just go on a spree and when they catch me, I’ll tell em that my sanity was compromised because of Hughesnet. All I can really do these days is go to work, come home and just sleep since there is literally nothing else to do. We don’t have cable or any kind of TV entertainment…

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    • David says
      May 5, 2011, 6:47 am

      Bro, I feel for you man, I would literally be bored out of my mind without Internet! If you don’t mind me asking where exactly do you live?

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  65. April 28, 2011, 2:31 am

    [...] Recent Comments David on Adobe CS4 (and now CS5) proble…David on How To: Disabling Windows Genu…Tim on How To: Disabling Windows Genu…Editor4 on Adobe CS4 (and now CS5) proble…DERPyHERPy on Why HughesNet Sucks [...]

    Reply
  66. DERPyHERPy says
    April 23, 2011, 6:28 pm

    Virtual private networks work to get around FAP, u just need one shared between 50 people and 1000mbs and one the comes with a US IP adress. i downloaded a 13gig file with my vpn at 4PM yesterday on hughnet not Fap’ed

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  67. John Hutchison says
    March 27, 2011, 2:18 am

    The government is trying to get better broadband coverage. Here is a website to determine if you have any choices. http://broadbandmap.gov/ It is how I found the wireless service I gratefully got to replace hughesnet with. If I had canceled on Monday, no problem, since I canceled on Tuesday, cost me for a month of service. They told me that I should just consider their service a back up for a month. I needed a backup for their crap. In the afternoon the temperature drops and I lose service for a couple of hours, even on cloudless blue skied days.

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  68. CJ3754 says
    March 27, 2011, 1:38 am

    For anybody saying Hughesnet is the best, your one of the lucky ones. Hughesnet isn’t broadband, it’s dial up that goes to space and back. The speeds are horrible even with 100% on the download meter, let alone when you FAP. Their commercials say they have internet at least 20x dial up speed. Yeah, 0.20x dial up. They tell you nothing of the FAP or slow speeds. The only thing they aren’t lying about is the “available almost anywhere” thing. And at the end of the commercial, they have the audacity to tell us, “Your Welcome.” They have a lot of problems , and a lot of innocent, unknowing people’s money to fix them with. But, they would rather keep all that money, and just keep stealing from all of us.

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  69. John Hutchison says
    March 16, 2011, 10:58 am

    This is the worst company. During the summer when the temperature cools down in the afternoon, you lose service. You call them and they tell you that the modem is no good and the warranty just ended and it will be a $125 service charge. Couple of hours later the service will come back. You cannot use any interactive games.
    I finally got a different internet. If it had happened on Monday I would be fine, but since it was day one of a new billing cycle, it cost me $79.99 for a month of service that I don’t need nor want. The new wireless service is at least 10 times faster response time. When I try to call their customer service agent, they tell me, “well you can use the 30 days as a backup service” After the sporadic service I get from them, I needed a dial-up service as a back up for them.

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  70. Jackie says
    March 12, 2011, 7:46 pm

    I was shocked to find out there was a termination fee after we signed up for service! They should be required to tell you that. If you want to watch movies or youtube than you don’t want to pay $60 a month for Hughes net cause all it’s good for is checking your email. My kids had to schedule all of their music down loads for over night and program updates or we would run out of service. Now I have canceled service and can’t get them to terminate me! It was to be cut off on the 15th of Feb and I am still being billed. They tried to use my credit card which I used to sign up with for billing which they are not authorized to use and would have screwed up my bank account! Don’t go there if dialup is all there is in your area it’s better than Hughes net! REALLY!

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  71. LLOYD says
    March 10, 2011, 2:57 pm

    THE FAIR DOWNLOAD IS NOTHING IF YOU CANT GET ONLINE. I LIVE IN NORTH GEORGIA AND EVER TIME THE SKY GET DARK AND RAINS HUGHESNET IS WORTHLESS! IvE GOT A FEW MONTHS TO GO ON MY CONTRACT AND THEN THEY CAN KISS MY A@@! IF YOU CALL TO COMPLAIN THEY STICK SOBODY ON THE PHONE THAT CANT (OR WANT) SPEAK ENGLISH! DONT BE FOOLED BY THERE ADS!

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  72. Wild Blue hater says
    March 4, 2011, 1:25 pm

    Even if you stay off it for 24 hours

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  73. Wild Blue hater says
    March 4, 2011, 1:20 pm

    Well I use to have Wildblue which is like hughesnet but they restrict the bandwidth usage for per month so in my knowledge of hughes net they are better than Wild Blue.Since I use to go over the FAP on Wild blue I would have to wait a whole month to have my fap reset or pay a huge fee for a token.Hughes net has a token for free unlike Wild Blue from my experience.Plus had more problems with Wild Blue then hughes net. hughes net when I have a problem fix it at a cheaper price instead of paying $100.00 they have an insurance you can buy for 6 dollars which reduces your cost to 30. So go ahead and and say hughes net sucks. I say WILD BLUE sucks worst.

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  74. David says
    February 26, 2011, 3:58 pm

    We can’t get DSL here we are and cable only comes to the first house on our road, less than a 1/2 mile from our house. We are left with Hughesnet as our “high-speed” internet provider and they are horrible. I guess when you have no competitors you can treat your customers badly. It would be nice to be able to speak with someone from Hughesnet that can speak english. I wonder how much a 1/2 mile of cable would cost me to install. I think it would be worth it.

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  75. John says
    February 13, 2011, 3:51 am

    Hughes net is slower than the second coming of Christ! I think they rob bandwidth from those who don’t complain and give it to those that do.
    I talked to a customer service guy yesterday and explained that after watching two maybe three youtube vids (short songs) that my system becomes severely slow. He just said, “some files are bigger than others.” WTF?
    Ive been putting off updates unless I want to be without a computer for 24 hrs.
    Has anyone gotten any satisfaction out of Hughes Net?
    John

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  76. Sterling says
    February 4, 2011, 7:25 pm

    I live on a farm and have had HughesNet for not quite 3 months and it is so bad, I’m paying these scoundrels off to the tune of $355 to sever my contract with them. My speeds have dropped to as low as 15 KBPS and I am paying them (with tax included) nearly $100 per month for speeds slower than dial up… no joke, here is a speed test image on my Flickr account… http://www.flickr.com/photos/southwestusa/5378083342/

    I now know why HughesNet sticks it to people who live in the STICKS.

    I’m checking into a radio ISP but will have to build a 24 foot tower to install my next ISP’s equipment on. I’ll be taking the new HighesNet dish down soon and will stick it on a pole up on the front of my property with a sign reading HughesNet is a HEADACHE and BOTTOM DWELLER.

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  77. Kate says
    January 29, 2011, 1:38 am

    I have three words for you-Better Business Bureau! We became absolutely disgusted with their excruciatingly slow service after burning through the FAP-allocated usage, which didn’t take much. Don’t even bother with iTunes! Needless to say, their typical ESL (English as a Second Language) customer service is abysmal as well. The ONLY thing that helped was filing a complaint with the BBB that clearly outlined my complaints in detail. All of a sudden I heard from somebody in Missouri-somebody who could actually accomplish something. I reiterated my complaints, and we agreed upon a $100 termination. Yep, I had to mail their junk back, but at least they sent me FedEx labels, and we sent it all away. We are fortunate a new little start up local internet company came to our area. It’s like wifi on steroids-we have a little radio on a 50′ tower pointed at their tower connected to a T1 line. Doesn’t sound like much, but it’s like lightning. Many rural areas are beginning to see companies pop up, so keep an eye out for them.

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    • jo says
      April 9, 2011, 3:48 pm

      Kate
      Can you tell me what kind of information you need to file your complant with the BBB. Thanks

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  78. Jonathan says
    January 24, 2011, 6:57 am

    The free download period is from 2am – 7am, EST, not that this is all that great. The fact that Hughes goes out of their way to not even mention the FAP should be grounds for a class action suit for intentional misrepresentation. Claiming that this is to give users who download less the same fair access as high download users is total crap. If someone only accesses the internet to check email and Facebook, then they are not consuming very much bandwidth. Doesn’t it stand to reason then that it leaves more bandwidth available for higher download users, such as video/music/gaming enthusiasts? And for that matter, how come the land-based ISP’s don’t have such limits?! (And I really hated a few weeks ago when I heard someone on the radio suggesting that the other ISP’s are thinking of imposing such limits!) And speaking of online gaming, don’t even bother with Hughes. They even suggested against it when I was speaking with them on the phone, but since I’m in one of those rural dead spots, I’m stuck with them. And I spent four months trying to find something, anything, else. The data transfer rates are so inconsistent, one minute you may hit 100K, the next you’re down to less than 1K. I’d love to cancel, but they lock you into a 2 year contract and charge $400 for early termination, despite the fact that they aren’t living up to their end of the agreement. Virtually every review in which someone has tried to cancel early has been a nightmare. As soon as the contract is over, I’m done with them, whether I have internet service here or not. I’ll find some other way, even if I have to use my cellphone.

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  79. CrankyTom says
    January 18, 2011, 5:28 am

    Yes, I was screwed by HughesNet also. I was on their 30 day FREE TRIAL SPECIAL. Kept it for just a few days before canceling. Well the FREE TRIAL screwed me out of $200 plus the cost of returning their crappola. The way they want their equipment packaged is ridiculous, must have used 30 feet of bubble wrap. I did find a good use for their dish, its planted out by the highway with a nice sign on it. I know it won’t help, but it makes me feel a little better. When I called them about the FAP, all I got was a lecture from some young punk. No one wanted to help until I said take your shit and stick it where the sun don’t shine.
    I am now with WildBlue , got their best package for $10 a month less than HUGHES was charging.
    Who will be Hughes next victim………………….

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  80. Mike Wharton says
    January 17, 2011, 4:34 am

    Hughes net has screwed up my bill over 3 times and not yet have they kept there promise on reducing my bill by 30$ for 3 months. We would cancel it but we would be losing money considering we don’t have too much longer till the contract is up. Wild blue is crap as well there Customer support said that we couldn’t get it where we are then we called a hour later and someone else told us we could. Hughes net is just taking advantage of people who don’t live in high populated areas. I am a very serious gamer yet I have never play on Xbox Live cause of Hughes net. I will be glad to be rid of this dreaded Internet provider.

    (If you know a internet provider that can supply High Speed internet to someone who lives in the Zip Code: 49337 please email me at th3mike@live.com

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  81. gene mcmanus says
    January 4, 2011, 9:48 pm

    just got out of the Hughesnet deal I cancelled 3 days after having the sevice because i spent more time on the phone with these ass clowns then i did on the internet. I’m going to keep thier dish out in the yard and use it for a sling shot target. Forget talking to thier sevice department about how baddly they suck you will just get some fucking homo from the Philipees that can barely speak english. FUCK YOU HUGHESNET I HOPE ALL YOU FUCKERS GET RAPED IN THE ASS WITH A HOT POKER.

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  82. walter mayfield says
    December 25, 2010, 7:15 am

    gee, what a bunch of whiny potty mouths. my hughesnet is great. even when i do use up my bandwidth it’s still way faster than dial-up and only $10 a month more. i use the download manager to download updates when you can use all the bandwidth your sorry ass, “i can’t wait more than ten seconds for my big mac” line crowding, candy-ass losers, complain about. i can watch southpark episodes and read your sorry ass posts too. so you suck on it!!

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    • David says
      December 25, 2010, 7:39 am

      @ Walter Mayfield comment: You are the only one that feels that way. Everyone hates Hughesnet, they blow. I download over 40gbs a week easily. I access my cloud and transfer files from work, my iphone 4. Hughesnet could NEVER support my usage. And according to any information I can find $10 more a month gets you another tiny ass 350mb which is rather parsley, actually that’s really shitty. I’m not knocking you, Hughesshit may suit your needs perfectly, obviously there are certain individuals that it works for perfectly, that’s how Hughesnet stays in business obviously. However I do have to say that you are a very very very small percentage of satisfied Hughesnet customers.

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      • Parse Error says
        December 25, 2010, 11:38 am

        More like they’re just a troll. There is supposed to be a download window where FAP wouldn’t apply, except that you have to gamble on whether it will actually work out that way over any given night.

        For instance, I woke up at 3 AM this morning to find the downloads that started at 2 had exceeded the bandwidth limit which shouldn’t have even applied during that time, so I had to use up a token to reset it and have been testing every hour on the hour since then with no luck and the download hours about to end shortly.

        You get one free token every month but this kind of thing happens several times each month so that only does a little good. If the download window actually functioned consistently then things probably wouldn’t be so bad, but instead it’s extremely aggravating with how random it is.

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      • Jonathan says
        January 24, 2011, 7:11 am

        You are an idiot.
        First of all, I don’t know of anyone that downloads 40gb a week, and this includes friends and family that are IT specialists, ‘hackers’, hardcore gamers, professional digital photographers, etc. Even if they did, they wouldn’t be able to do so with the crap that Hughes offers, even taking into account the free download time period.
        Secondly, the $10/month extra jumps you up to 350mb/day, not an additional 350mb/day, which is only 2450mb/week, a far cry short of the 40 GIGABYTES you claim.
        Finally, I have yet to come across a single positive review (besides yours) of Hughes from anyone that doesn’t remind me of my grandparents.
        You are either a troll or a Hughes corporate whore. Either way, you’re an idiot.

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        • David says
          January 24, 2011, 9:59 am

          I think several commenters are mis-reading what I posted in my own comment section, so let me repeat, I HATE FUCKING HUGHESNET. Period. When I re-read my comment it seems that some people are thinking that I was praising them, which in fact I am not. And yes, I do download over 40gbs a week. Those downloads are… several TV series shows in 720p (1.47 gb each, usually download about 7 a week) About 4-7 blurays (4gb-11gb each), and maybe one or two games a week (6gb each), not to mention that I am uploading a shitload as well to Vimeo and to my office. I could never…ever, use Hughesnet.

          When I posted that comment, I was saying it in reply to a comment I may have deleted where some retard was saying that all of us who hate Hughesnet were “a bunch of whining crybabies”, he stated he was more than happy with Hughesnet, and I think he’s a really effen idiot.

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    • CrankyTom says
      January 19, 2011, 4:04 am

      Sounds like you probably work for Hughes Net with the attitude you have, your the type of asshole that work there………….

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    • Kelly says
      March 14, 2011, 8:46 pm

      You must work for hughesnet or be related to the owner.You are the only “satisfied customer” they have pig.

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    • James Cranton says
      April 4, 2011, 9:23 pm

      Walter Mayfield you are a liar. It is documented on the Hughesnet site that once you exceed FAP your speed is dropped to 2.8-3K per second which is dialup. Maybe you still enjoy a 300 baud modem. You sound like a Hughesnet employee — liar.

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  83. Cantrell says
    November 19, 2010, 2:51 am

    I’ve had Hughesnet for about two years now, and I’ve always known it was slow, I didn’t find out until about two months ago about the FAP. Now I have a bookmark in my Firefox to my IP so I can constantly check to see how close I am to exceeding it. “All you need is a clear view of the southern sky, and the patience of a nun, a saint, a chess player, a teacher, and a turtle herder. -cheesy smile-”

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  84. Exempt says
    November 5, 2010, 3:44 am

    I’m sorry to hear that your in that situation with hughesnet, specially living in a rural area it literally is your *only* option.

    The largest kink and catch 22 to hughesnet “broadband” is that they provide you with access to the world wide web, which also exposes you to the viruses and malware on the net. Hence the hightened need for windows and Mac os updates, which can weigh in pretty hefty, last month Apple released an update for Java that alone weighed in at 77mb.

    I estimate that if you did a fresh windows 7 install, and used Hughesnet for your internet, it would take you over 17 days to update and download necessary operating system files and windows updates (firefox, adobe reader, winrar, klite codec pack, daemon tools) , now add norton or mcafee antivirus and hit update and again you’ve broken your FAP.

    This is just unfair to you guys!

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  85. November 5, 2010, 3:16 am

    We pretty much do live in a log cabin in the woods but it’s not as isolated as all that. We live 10 miles out of town in WA state near the Vancouver/Camas area but for all the services we get here (phone and electricity and that’s it–mail and garbage are 2.5 miles away, no natural gas, water or sewer) we might as well live in the middle of nowhere Wyoming with the nearest town being 30 miles away and I know this because I have lived in the middle of nowhere Wyoming and actually prefer it to here, but I digress.

    We’ve had hughesnet since 2005, and in that time I have dealt with some truly horrific customer service and internet service. I’ve had outages that lasted 2 months because their “computer system” kept kicking our name out of the repair order. I’ve had to replace the transmitter twice in 5 years and just recently called customer service because my connection keeps crapping out due to “service degraded” status. They have changed their policies. At least this time they were happy to hear my complaint and send a repair man right away. For $125.00. He checked everything thoroughly and all equipment was fine. He then told me that hughesnet would never admit it but they just have too many people on the same satellite. My only hope is to upgrade to the 9000 series modem, which would require a new dish, and a whole new install because the place where the dish is now would not work for the satellite the 9000 series modem uses.

    So here I sit knowing that if I get the new dish and modem, probably about 6 months later one of the hi-speed ISPs around here will miraculously, finally decide to give us broadband. But if I don’t get the new equipment hell will probably freeze over before we get broadband, let alone FIOS out here.

    There are at least 30 houses on this 3 mile long road and although hughesnet is awful, I also blame the large ISPs as well as the city we pay our taxes to. Just recently, Verizon sold our phone service to some obscure little phone company I have never heard of. I know they (Verizon) did that so they would not be held liable by the FCC for getting us broadband internet. Now when the FCC looks at this little company, they’ll see that it is too small to absorb the cost of running broadband or FIOS lines here and those of us who live more than 7 miles out are out in the cold–still. Yeah. I’m pissed.

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  86. Peg says
    October 23, 2010, 11:55 pm

    I have been stuck with Hughesnet since leaving the dark ages of dial-up 5 years ago. It just keeps getting worse and the foreign speaking tech phone calls keep getting longer. There is never a satisfying resolution to what seems to be a system that keeps getting slower even when the FAP hasn’t been exceeded. Their solution you ask? Spend more money on an upgraded plan and marry myself to this nonsense for 2 more years. I’m finally out of contract for the 2nd time having upgraded once before (which did nothing for me but cost more). Both Comcast and DSL are unavailable in my area. Is there any way around Hughesnet’s highway robbery?

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  87. Dennis says
    October 23, 2010, 4:08 pm

    I wish someone with the money to do so would file a classaction suit against Hughes. How can FAP be a fair access policy when 1. Its different for each paid level of service, and 2, you can buy tokens to reset it, bothe meaning that it is only fair to those with money to burn. The rest of us get clobbered with worse than dialup speed if we accidentally go over the FAP, which for most of us is 200 MB. About the size of one episode of southpark.

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  88. Sandy says
    October 18, 2010, 3:32 pm

    well wish i would have seen this sooner am going to cancel and drive the shit to their door dished out over 600 bucks for wireless and pro hughes with a fat sat purchase…..and any way shape or form going to let all who i know they suck and rip you off

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  89. Stefan Otero says
    October 15, 2010, 10:55 am

    After reading Paige’s comments I forgot all about Hughesnet and started daydreaming about…..

    well, you know.

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    • MR Cool says
      January 2, 2011, 9:44 pm

      LOL Yep best post so far…

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  90. Christian says
    October 5, 2010, 2:36 pm

    I was stuck with HughesNet for about 2 years until a better service came along in my rural neighborhood. I was never so happy as I was when I was able to call HughesNet and tell them where they could shove their satellite system. The FAP is anything but Fair. They say that only a few people will reach their download/upload limit, but that’s simply not true. 500 megs is a very small amount these days of larger files, video and audio. And when they slow you down it’s BELOW dial up speeds. My system would frequently slow down to about 25k. And when you consider the high monthly price I was charged ($110) it’s totally ridiculous!

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  91. Trent says
    September 24, 2010, 2:03 am

    Just got set up with Hughesnet. Did it all through the phonebook, so I was surprised to hear about the FAP. My bandwidth meter is hanging on 6% left before FAP. My biggest gripe would have to be that as soon as I’m FAPd, I have to wait 24 hours before I can use the internet again. I read about previous users only needing to wait 3-4 hours. Now that would be TOLERABLE. The refilling bucket system sounded GREAT. I plan to cancel ASAP.

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  92. Joy says
    September 20, 2010, 1:46 pm

    hughesnet is a joke. they will rob you blind in an instant. wish i had done my due diligence BEFORE i signed up for “the last resort”. i would have freaking MOVED somewhere that had other options.

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  93. Tim says
    September 7, 2010, 8:54 pm

    We got sucked into hughesnet as the only available so called high speed internet in the area. The truth of the matter is that we would have been better off just sticking with dial up. As soon as we can get out of our contract the dish will become a bird bath in our front yard!

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  94. Paige says
    August 27, 2010, 3:58 am

    Oh and one more thing…DirectTV is garbage as well. If you want to live in the country you might as well say bye bye to electronics…cause all those crook companys will take a nice long pull and fuck you in the ass with it, and take all your fucking money. So hughesnet, directTV. you are the most dumbest, disgusting, horrible company’s i’v ever met.

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    • David says
      August 27, 2010, 6:35 am

      Lol yah they really do suck the big one, and I agree were very limited on our choices for internet service providers.

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      • Billy says
        January 16, 2011, 7:55 pm

        i have wildblue and they dont limit you by day they limit you by 30 days which is a whole lot better. i live in an apartment so of course i had to get satelite, i cant get cable that easily. SCREW HUGHES NET GO DIALUP, and EVERY O T H E R ISP out there

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  95. Paige says
    August 27, 2010, 3:55 am

    Hughes net is a piece of shit. They seriously might as well fuck me in the ass, seriously I’d rather get fucked in the ass then have to go throught this bullshit. I just renewed my tokens and still this stupid shit internet is slow as crap. Its a fucking piece! If there is ever another occurance of 9-11 I gladly hope they bomb wherever hughesnet is fucking located. Fuck this fucking shit! Hughes net go fuck yourself you pieces of garbage!

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  96. Zander says
    August 12, 2010, 4:29 am

    I did the 30 day trial thing. Canceled it right away… now I’ve lost 100 bucks and have to send all the crap (including a piece of satellite -located on the freaking roof-)and pay for postage. One fun fact I want to add is, I was on the phone for nearly an hour while I tried to cancel with hughesnet. I’d rather have a 10 dollar dial-up bill and get dial up speed, than pay nearly 100 bucks for “high speed internet” that is a joke.

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  97. July 10, 2010, 8:17 am

    You commit an error. I can prove it. Write to me in PM.

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  98. adam says
    May 18, 2010, 8:14 pm

    hughesnet is a joke. i live in the middle of nowhere and hughesnet and dial up are my only choices, and over 90% of the time i bluetooth internet over my cell phone and its way faster. thats what im doing right now. not to mention how much cheaper it is. try pulling up google. it took me over 5 hours to watch a 2 minute video.its unreal how slow it is. ive never had dial up that slow. they refuse to address customer complaints and ive been throttled for over a week at a time. its not worth the bill. buy a cell phone and get a 40 dollar unlimited data plan and but a 20 dollar bluetooth device and save 20-60 bucks a month with faster internet.

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  99. Charles says
    April 29, 2010, 8:32 pm

    HUGHES NET SUCKS ASS!!!! FAP!! …they have the stones to use the word FAIR!!

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    • AUDREY says
      September 21, 2010, 5:35 pm

      I just dished out over $500 for this sorry ass service. The only reason i wanted this is so my husband could play halo reach multiplayer. well he cant even sign in to xbox live. all the gamers out there know exactly what im talking about. The really shitty thing is.. i cant even get a refund without being charged an early cancellation fee. this is the biggest load of crap i have ever been served. A lesson well learned. Attention everyone: DO NOT USE HUGHESNET. IT IS THE BIGGEST RIP OFF I HAVE EVER COME ACROSS.

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    • Me says
      March 28, 2011, 1:16 am

      no one out there should buy this service. if you’re satisfied with horribly slow speeds and have nothing else available, stay with dial up. at least with dial up, you get what you pay for and have a dependable connection that isn’t victim to bad weather. the only way the internet is even slightly usable with this horrible connecting is with an accelerator, which only degrades images to make you think your internet is faster. do anything that uses any real bandwidth, you get stopped right in your tracks and have to wait for the hughesnet snail to put along with it’s very high ping numbers. at the best of times, it’s crap. at it’s worst, it’s only really usable if you view sites devoid of images or graphics

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